Hi all,
What a day! Last time I wrote I was reading all about the train delays and cancellations at home, and all week I had had this weird feeling something would go wrong with my flight. Both were signs - turns out I was right!!
Thankfully I'm so organised that last night I had already packed up my bag, even getting out the clothes and toiletries I would need at the airport to change after my walk along the Bund. Alas, the walk was not to be! After having a shower this morning I received a text message at 9am from Cathay simply stating that my flight had been cancelled and I needed to ring my travel agent. I called them and Cathay hadn't even advised them of the cancellation yet. Their website gleaned no information or alternative also.
For the next two hours, a lovely girl called Rachel from STA Travel tried to help me as best she could with the little information they would provide her, and my amazing parents helped me come up with a plan B. Thankfully because I hadn't set out for the day yet I just grabbed my stuff, checked out and ran to the metro station. I was running off adrenaline so didn't even really notice the heat which I guess was a silver lining!
I got the metro for an hour or so and went straight to Cathay's desk. The lady working still didn't shed any light about the cancellation, but put me on the 1.30pm flight. At this point the adrenaline wore off and relief flooded me, unfortunately so did a few tears just from the shock. I know it's only a flight and worse things will happen, but the feeling of being stranded alone with no explanation and no help was really scary. I bought myself a toy panda with the little remaining money I had. All the food was very expensive.
But the fun and games didn't end there! The lady had told me they couldn't give me any meal vouchers or a lounge voucher for Hong Kong, and when I asked the counter staff politely to use their phone to see what my travel insurance would cover and they said no, a red mist descended and I'm a little embarrassed to say I became "that" person at the airline desk loudly complaining about how crap their service was. I was stressed - it had to boil over at some point! And I can't believe they wouldn't let me use their phone!!!!
Eventually we boarded my 1.30pm flight, however we then sat at the gate for 2.5 hours. The pilot said this was just due to air traffic control saying we couldn't leave, and I began to have visions of being stranded here for days again. I have classes to teach on Monday!!! A really nice hostess came up to me and said she had heard my situation at the counter in the airport. I apologised that I had gotten angry but said I was feeling stressed and like I wasn't being supported at all when I had paid for a service. She brought me water and cookies (all I had eaten all day was a banana and a chocolate biscuit!) and assured me she would help me try and get some compensation in Hong Kong. The man next to me also said that air travel in China has been getting worse and worse and that air traffic control often times just go "nup - no one is flying!" and blame other things like the weather etc. for delays and cancellations.
Thankfully at 4pm we finally took off. The flight was ok and I had a nice lunch (which I guess by then was sort of a dinner as it was 5pm!). We arrived in Hong Kong about 6.30pm, and I laughed thinking that at least I had been flown to the correct city. Brenton from my tour's flight from Guangzhou to Beijing was cancelled and he was put on a new flight by China Southern several hours later, only to discover he had landed in Taiyuan, Shaanxi province. Basically the equivalent of expecting to fly to Melbourne and ending up in Alice Springs and then no one speaking English to help you. And then to top it off he had to then organise a train out of his own pocket to get to Beijing!!
However Cathay were still useless. I had to go hunt down some meal vouchers and they only equated to $20 Australian or thereabouts. Thankfully Mum called my travel insurance company and it looks like they'll cover a lounge due to the inconvenience, so I've paid $115 Australian for a five hour pass that includes a shower and unlimited food and drink. I'm currently sitting in a very comfortable chair and am starting to finally feel relaxed. I have my shower booked in for 9.30pm and my flight (hopefully) leaves at 12.10am.
I will never be flying with Cathay Pacific ever again, nor will I recommend them to anyone. Aside from the one nice hostess the treatment I have received today from a so called "world class" airline has been deplorable. If I weren't an experienced traveller with an Internet connection and two fantastic parents, who knows where I would be right now. I've been speaking to a New Zealand woman in the lounge who has had a similar experience to me and said that last year when Cathay cancelled her daughter's flights they made her pay for a new one!! Disgraceful.
But enough of the negative, time for the positive. I had such a wonderful time in China. I went thinking I would starve due to not liking the food, but I ate some of the most flavoursome food I've ever had. The people were so kind (apart from the spitting men - EW) and so keen to try and speak English with you and ask where you're from. My tour mates and guide were instant friends, as were Lian and Lingling. I've learned and experienced so much over the last two weeks and I'm really glad I came.
Once I get home I'm really looking forward to drinking water from the tap, being able to put toilet paper in the toilet itself and not having to use a squat toilet for the foreseeable future - there were some shockers!!!
My next trip will be to Africa in December. Thanks for reading and I hope you all follow my adventures then!! Here's to a healthy and happy term three!
Love to all
Claire
Xoxox




























































